Your product listings all say that in order to get my package delivered outside the US I may need to pay my countries VAT or GST tax, is that true?

In regards to VAT and GST taxes, as a small business making less than the required amount in sales each year, we are not supposed to collect and remit taxes on each countries behalf. When your item arrives in your country they probably will ask you to pay VAT/GST in order for you to receive your item. Failing to pay VAT/GST will have your item returned to us. If you want an item resent to you, you will need to pay for shipping and all appropriate fees again. We’re sorry if this sounds rude, but this is just how taxes work for small business that run their own shops. Marketplaces like Etsy, Ebay, Amazon, etc all have different rules than small businesses for handling VAT/GST which is why they can charge you at your time of checkout for it. If you would prefer to purchase our items through Etsy, you may, however some items are not listed there. Also, you will still need to pay the same VAT/GST taxes regardless of where you checkout, just at a different part of the purchasing and shipping process. If you have questions, feel free to email us or use our contact form.

I ordered something that says it’s a preorder- what does that mean and when will it arrive at my door?

When you order something that is a preorder it means that we don’t currently have the item in stock, but we will have it soon. Usually this is the case when items need to be made by a manufacturer or by our own hands. Depending on the item it could take a few weeks up to a month or more. The listing for the item that you purchased will have an estimated time when the items will ship to you. Sometimes problems happen with different manufacturers or just in our own life that may change an estimated shipping date. If that happens, we will be sure to update you in an email and social media posts. Sometimes things arrive and are finished before the estimated date, and that’s always awesome! Once items are done and we have checked them and packaged them all up, we send them right away. if you ever have a question about your order that isn’t able to be answered by the original listing, let us know, we are here for you.

What’s the difference between waterproof and weatherproof?

Waterproof means that an item like a sticker or magnet can withstand some water. It shouldn’t be left to sit in water or go through a dish washer. Waterproof items are not UV resistant, so they can fade in the sun more quickly than UV protected coated items. Most times if items are listed as waterproof, we make them in house.

Weatherproof means that items can withstand a lot of water and can be dishwater safe, though we still recommend you hand wash them to keep them looking their best. They are also coated with special UV protected coating so they will not fade in sunlight - or fade a lot less. When items are weatherproof they are usually outsourced and made by another company for us.

Can you tell me about your shipping options?

Heck yeah! So as of right now we have standard shipping through USPS available for 50 countries. Standard shipping in the United States typically takes 5-7 days. International shipping takes 6-10 days, potentially more depending on your country and its shipping rules. If you go to checkout and your country isn’t one of ones we offer, email us and we will add your country to the list if we can!

We will do our best to ship your orders right away as long as your items are in stock. Preorders will ship once we have the items. We ship at least once a week, if not more. It’s just Pam doing the shipping so it could take a little time to get everyone’s order out. If you need something shipped sooner, email us and we will see what we can do for you.

Can I return an item/get a refund?

We only accept returns or give refunds if an item is damaged in transit or defective. Please message us within 14 days of receiving a damaged or defective item and we will help resolve any issues.

My package got lost in the mail, what do I do?

Nooo!! We hate when that happens! It doesn’t happen often, but when it does we know it can be stressful. You should have the tracking number in an email from us. You can give USPS a call, give them the number and see if they can help you. If you aren’t a phone person, or they haven’t been able to help you, send us an email and we will try to resolve the issue with them. If the package is confirmed to be lost, we will send you a new package if the items are in stock. If the items aren’t in stock we will send you a refund. However, if a package was “lost” because we were given an incorrect address by you, there is nothing we can do about it then. Please always double check that your mailing address is correct.

I want to send you guys something cool, can I do that?

Absolutley! If it’s something digital, you can send it to us through our email address at

contact@pseudoludo.com‍ ‍

If you want to send us something physical, you can use our P.O. Box at

Pseudo Ludo

P.O. Box *SOON TO BE DETERMINED*

Edgewater, NJ 07020

If you send us something through the P.O. Box, send us an email letting us know so we can be sure to go pick it up. Thank you so much in advance for whatever the cool thing is! We love it already! <3

Do you take commissions?

For business inquiries, please email us at contact@pseudoludo.com and we will discuss what you’re interested in.

For personal commissions it depends on the size of the project and our schedule. Feel free to to ask us by sending us an email or fill out our contact form on this site and we will get back to you as soon as possible. Please be as detailed as possible with what you would like so we can help you quickly. For example, include what kind of art you want, the size, your budget and the timeline that you would like it to be made in. Hopefully we will be able to make something cool for you!